EduNique is an online and offline educational services and products provider globally. We ship within 3 to 5 working days for the DIY kits and Worksheets. Our national delivery takes 2 to 3 workings days and International (In 13 countries) takes 7 to 10 working days. If there is any water damage or courier damage, it needs to be shipped back within 24 hours of receiving the parcel along with an image of damage of when you receive it within one hour of receiving the courier. You can email us on supportyou@thekala.in with the image and refund or replacement will be processed in 10 to 15 working days.